Orders, Delivery, Refund and Cancellation Policy

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ORDERS, DELIVERY, REFUND & CANCELLATION POLICY

1. Ordering

You are liable for all orders made using your login, name, or payment information.

Customers must ensure all order details are correct at the time of ordering.

Orders may be one-off or a repeating fortnightly or monthly subscription.

We may decline or cancel any order at our discretion.

If a product is unavailable, we will refund your payment or provide an alternative with your approval.

2. Order Timing

Orders follow a fixed fortnightly schedule:

Cut‑off date: the date (as advertised on our Site) by which orders must be made for the next delivery cycle.
Fortnightly delivery cycle: after each cut-off date.
Delivery: estimated delivery timeframes as set out in our Delivery Policy.

3. (not currently available) Orders

(not currently available)s may be cancelled or changed any time before the published cut‑off date.

Cut‑off dates will be clearly advertised on our website and/or facebook page.
Customers must log in to their account to cancel or change their order.

One-off orders cannot be cancelled once paid for.

4. Delivery

Delivery is available NZ‑wide via courier, local delivery, or (some products only) by pickup.

Delivery costs vary by location and may include rural surcharges. Additional charges may apply if an order needs to be redirected or resent due to the customer providing an incorrect address or not providing a safe place for delivery.

Deliveries are made to the address provided and deemed delivered once left at that location. It is the customer's responsibility to provide the correct address.

Customers must provide a Safe Place for delivery:

· Our products are delivered to your address but, for privacy and safety reasons, may not always be brought inside your property. (for example, if you have a long driveway, closed gates, or unrestrained dogs).

· Customers must provide a safe place for packages to be delivered to avoid such things as sun, rain, animal damage and theft. A large letterbox or container placed for easy access is ideal.

Estimated dispatch timeframes: we aim to dispatch all orders within 4 working days after order cut-off dates.

Estimated delivery timeframes: after dispatch

North Island Urban: 1–2 business days
South Island Urban: 3–4 business days
North Island Rural: 3–5 business days
South Island Rural: 4–5 business days

Delivery timeframes are estimates only and may vary during peak periods or due to circumstances outside of our control (including courier schedules, weather, ferry cancellations, public holidays, or unforeseen events).

5. Quality

We are proud of the quality of our products and want you to enjoy them as much as we do. However, you acknowledge that we are selling perishable goods with natural variation. Some fruit may have surface blemishes which should not affect flesh quality or flavour.

Refrigerate avocados only when ripe. Please read and follow the guidance on our Site about how to look after your avocados.

Please let us know by email (and send us a photo) if you believe there is a quality problem with any of our products.

6. Refunds and Replacements

Refunds or replacements may be available for damaged, incorrect, or missing orders. These are assessed on a case-by-case basis.

We ask that you notify us by email within 24 hours of delivery or as soon as possible after discovering an issue. Please send us a photo of the product and of the package, if relevant.

We may ask you about your safe delivery location, handling, and storage of products as we cannot be liable for damage caused by incorrect handling.

We do not provide refunds if you have changed your mind.

7. Cancellations

(not currently available)s may be cancelled or changed before the published cut‑off date.