Privacy Policy

PRIVACY POLICY

1. Introduction

We respect your privacy and comply with the New Zealand Privacy Act 2020.

This policy explains how we collect, use, disclose, and protect your personal information.

2. Information We Collect

The information we may collect about you includes:

  • name and contact details including email addresses, postal and delivery addresses and telephone number,
  • payment details (secured through our third-party payment processor POLi and Windcave),
  • marketing consent,
  • order history and delivery instructions,
  • wholesale account details,
  • Site analytics and cookies (managed through our website host, Website World (Web Widgets Limited) - their Privacy Policy is available on their website),
  • any other personal information you share with us through our communication channels.

3. How We Collect Information

  • directly from you (such as in orders, registering for an account, through our contact channels),
  • indirectly through our website (such as by Site analytics and cookies),
  • from third parties (such as delivery updates from couriers, payment confirmation from payment processors).

4. Why We Collect Information

We use your information to:

  • process and deliver orders,
  • manage accounts,
  • communicate with you,
  • improve our services,
  • send marketing communications (with consent),
  • comply with legal obligations.

5. Disclosure to Third Parties

We may disclose your information to:

  • third party service providers for the purpose of enabling them to provide their services to us including (without limitation) payment processors, delivery providers, webhosting, server, data storage providers, IT service providers, debt collectors, marketing providers, professional advisors,
  • our employees, contractors, related entities, agents, business partners,
  • anyone to whom our business or assets (or part of) are or may be transferred,
  • courts, tribunals, or regulatory authorities or officers if you fail to pay for goods or services we have provided to you, or as required or authorised by law, in connection with any actual or prospective legal proceedings, or to establish, exercise or defend our legal rights,
  • any other third parties as required or authorised by law.

6. Overseas Disclosure

We may only disclose personal information to another organisation outside New Zealand if the receiving organisation is subject to the Privacy Act because they do business in New Zealand or is subject to privacy laws or will protect the information to a standard comparable to the Privacy Act.

If none of these criteria apply, we may only disclose your information overseas with your express consent, and we must inform you that your information may not be given the same protection as provided by the New Zealand Privacy Act.

Information is not considered to be disclosed overseas:

  • where the personal information is sent to a third-party for storage or processing and that party does not use or disclose the information for its own purposes, or
  • if another statute expressly authorises or requires the disclosure of personal information to the foreign person or entity.

7. Your Rights

If you provide personal information to us, you understand we will collect, hold, use and disclose it in accordance with this policy and any legal requirements. You do not have to provide personal information to us, however, if you choose not to, it may affect our ability to provide our products and services to you.

You may:

·         request access to and correction or removal of your personal information,

·         unsubscribe from marketing or communication by written request or using any available unsubscribe function,

·         make a privacy complaint.

8. Cookies

We may use cookies for analytics and advertising.

Cookies are text files placed in your computer's browser to store your preferences.

Cookies are managed through our website host, Website World (Web Widgets Limited) in accordance with their Privacy Policy (available on their website).

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our online Services.

9. Security

We are committed to keeping your information secure and take reasonable steps to do so (including our choice of reputable third-party providers, security of our log-in and other data, and physical and managerial security).

While we are committed to security, we cannot guarantee the security of information that is transmitted to or by us over the internet. The transmission and exchange of information is carried out at your own risk.

10. Changes to This Policy

We may update this Privacy Policy at any time by publishing the revised version on our Site.

Contact

Please contact us using the contact form on our Site or by email to enquiries@awaproduce.nz and we will respond as soon as we can.