Website Terms and Conditions

WEBSITE TERMS & CONDITIONS

1. About Us

This website (Site) is operated by Awa Produce Limited (we, our, us). By accessing or using our Site, you agree that you have read, understood and accepted these Terms & Conditions (Terms) and any other Policy published on our Site.

We may update these Terms or any other Policy at any time by publishing the revised version on our Site.

Your use of our Site is governed by New Zealand law, including the Consumer Guarantees Act 1993 and Privacy Act 2020.

2. Sales Channels

These Terms apply to all purchases made from us (including by using our Site, social media channels, markets and in‑person sales, phone or email orders, wholesale supply).

Wholesale customers may be subject to additional terms agreed separately.

3. Products

We sell fresh produce including avocados, citrus fruit, and honey.

Produce is seasonal and may not always be available.

Product photos are representations only; natural variation in colour, size and shape will occur.

4. Ordering

You are liable for all orders made using your login, name, or payment information.

Customers must make sure all order details are correct.

Orders may be one-off or a repeating fortnightly or monthly subscription.

We may decline or cancel any order at our discretion.

If a product is unavailable, we will refund your payment or provide an alternative with your approval.

5. Order Timing

Orders follow a fixed fortnightly schedule:

  • Cut‑off date: the date (as advertised on our Site) by which orders must be made for the next delivery cycle.
  • Fortnightly delivery cycle: after each cut-off date.
  • Delivery: estimated delivery timeframes as set out in our Delivery Policy.

6. (not currently available) Orders

(not currently available)s may be cancelled or changed any time before the published cut‑off date.

  • Cut‑off dates will be clearly advertised on our website and/or facebook page.
  • Customers must log in to their account to cancel or change their order.

One-off orders cannot be cancelled once paid for.

7. Pricing & Payment

Prices are in New Zealand dollars and include GST. Prices may vary due to seasonal fluctuations.

We may have various payment methods available including:

  • credit/debit card using a third-party payment processor on our Site, or in person,
  • bank transfer,
  • wholesale invoicing.

We do not store credit card details.

8. Delivery

Delivery is available NZ‑wide via courier, local delivery, or (some products only) by pickup.

Delivery costs vary by location and may include rural surcharges. Additional charges may apply if an order needs to be redirected or resent due to the customer providing an incorrect address or not providing a safe place for delivery.

Deliveries are made to the address provided and deemed delivered once left at that location.

Customers must provide a safe place for delivery (as set out in our Delivery Policy).

Delivery timeframes are estimates only and are as set out in our Delivery Policy. These may vary due to courier schedules, public holidays, weather, ferry cancellations, peak periods, or unforeseen events.

9. Quality

We are proud of the quality of our products and want you to enjoy them as much as we do. However, we are selling perishable goods with natural variation. Some fruit may have surface blemishes which should not affect flesh quality or flavour.

Refrigerate avocados only when ripe. Please read and follow the guidance on our Site about how to look after your avocados.

Please use our contact form or email us (and send us a photo) if you believe there is a quality problem with any of our products.

10. Refunds and Replacements

Refunds or replacements may be available for damaged, incorrect, or missing orders. These are assessed on a case-by-case basis.

We ask that you notify us by contact form or email within 24 hours of delivery or as soon as possible after discovering an issue. Please send us a photo of the product and of the package, if relevant.

We may ask you about your safe delivery location, handling, and storage of products as we cannot be liable for damage caused by incorrect handling.

We do not provide refunds if you have changed your mind.

11. Liability & Indemnity

We do our best to make sure our website is up to date, correct, and secure, but make no warranty or promise to do so. You read, use, and act on our Site at your own risk.

We may discontinue our Site at any time, in whole or in part, and may exclude any person from using our Site at our sole discretion.

Our Site may contain links to websites operated by third parties. We are not responsible for the content of any other Site.

We are not liable for any loss, damage, or injury arising from the use of our Site or our products or services except as required under the Consumer Guarantees Act.

You agree to indemnify us against losses arising from misuse of our Site, breach of these Terms, or use of our products or services.

13. Intellectual Property

All content, branding, and materials on our Site or in other sales channels are owned or licensed by us. You may not copy, reproduce, or use them without permission.

14. Feedback, Compliments & Complaints

We welcome your feedback and suggestions and take any complaints or concerns seriously.

If you are unhappy about any aspect of our service, please use our contact form or email us and we will do our best to resolve your concern. We will provide a response in writing, if requested, within 14 days. If there is no resolution after 28 days, either party may proceed to other forms of dispute resolution.

Contact

Please contact us using the contact form on our Site or by email to enquiries@awaproduce.nz and we will respond as soon as we can.